Pennington County is initiating a comprehensive study to evaluate the hours and days of operation for the Administration Building, with the goal of improving accessibility, efficiency, and service to the public.
The study, approved by the Board of Commissioners on March 18th, will explore whether adjustments to the current operational schedule could better serve both county residents and employees. Feedback from the public and internal staff will be vital in shaping any potential recommendations.
The study will kick off with the Planning and Data Collection Phase beginning March 31 through May 9 where the research team will be established and start to formulate focus group guides, as well as begin collecting data on current usage, feedback and external benchmarks. Citizen feedback will be gathered through meetings and engagement opportunities throughout the Stakeholder Engagement Phase, scheduled from May 12 to July 11.
Following data analysis and public engagement, recommendations will be presented to the Board of Commissioners in August, with a final decision expected at their August 19 meeting. If any changes are approved, implementation will begin based on decisions made by the Board of Commissioners.
“We encourage residents to stay informed and participate in the process,” said Carol Bancroft, Human Resources Director. “This study is about ensuring county operations align with the needs of the community.”
Details and updates will be shared on the Pennington County website and social media platforms throughout each phase of the study.
