
FTC sues LA Fitness operators for ‘exceedingly difficult’ gym cancellation policies
The Federal Trade Commission is suing the operators of LA Fitness, over allegations that they make it “exceedingly difficult” for consumers to cancel gym memberships and other related services offered in their clubs nationwide. In a Wednesday complaint, the FTC accused Fitness International and its subsidiary Fitness & Sports Clubs of illegally charging consumers “hundreds of millions of dollars in unwanted recurring fees” as a result of cumbersome cancellation processes. The agency said that tens of thousands of customers have reported difficulties with these policies. Beyond LA Fitness, Fitness International operates brands like Esporta Fitness, City Sports Club, and Club Studio — spanning across more than 600 locations with over 3.7 million members nationwide.